First of all, you need to check the status of your project. Keep in mind that it is only possible to request a refund for your project while UNDER WARRANTY. Your warranty starts when your expert uploads the final version of your project and lasts for 20 days by default. If your project is still in progress or has been already completed, you won't have an option to request a refund, though in the first case, all you need to do is wait until your expert submits the final file.
So, if your project is under warranty, you need to go to the project page to see the option to request a refund.
Fill in the following form:
Click "Send," and that's it! Your request will be reviewed by the administration in a couple of business days, and you will get a notification with the results to your email and on the project page.
You can also cancel your request if you changed your mind but only until your request is reviewed by the administration. Once the administration issues a refund to you, it's final.
IMPORTANT! Below is a list of cases when you are guaranteed a full refund:
- The expert does not upload the final version of the project before the deadline, and you have not accepted the delayed project.
- Your project is plagiarized or contains signs of usage of technical means to bypass similarity detection software, including but not limited to usage of invisible characters and word spinning.
- Your project covers a topic that is completely different from the topic you requested.
- The quality of your project is extremely poor; it contains a high amount of errors, which makes it not revisable.
- The expert uploads the final project that does not satisfy the initial instructions you provided to a major extent.
You can get a partial refund if:
- The expert does not upload the final version of the project before the deadline but you accepted the delay.
- The expert refused to make reasonable corrections.
- Your project contains minor errors and inconsistencies even after corrections.
Be aware that if you complain about your project's quality, your request for a refund might be declined if you have not requested at least one revision.
If a full refund is issued to you, your expert keeps the copyrights for their work, which means you do not own it and cannot use it without their permission. If only a partial refund is issued, you keep all copyrights and still may use the project as you wish.