If your Studybay account stays inactive for several months, your remaining balance will be put on hold and will no longer appear on your Balance page. A notification about that will look like this:

It is quite easy to return the money to your Studybay account - just contact support and report this situation. Drop us a message in the live chat, or to our email [email protected], or call us at +1-855-407-7728 and we will get the money off hold immediately!

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