If you feel that refund request is not justified, you should leave your comments regarding the dispute in chat on the order page, just as you would message your customer, but adding a notice "to the administration"
 
Any information provided in the comments will be taken into account when we review the dispute in accordance with our internal guidelines.

If you do not agree with the administration's decision on your dispute, please send a message to [email protected] with any additional information you might have on the case, or contact us through support chat in the bottom right corner, on Studybay.

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