If you've got a review from a customer and you feel that you don't deserve it, don't worry - there is a way to file a petition against any negative reviews you get on Studybay. However, it's important to understand that not every negative review may be removed. Each review you appeal against is passed to Studybay staff and will be reviewed individually.
Understanding how we review each petition is a key to a successful appeal. Knowing which reviews can be appealed and which cannot saves your time, so, here's a bit of inside information on how we handle them.
A review can be removed:
- If it contains a misstatement - for example, your customer complains that you had submitted the paper late, while you actually submitted it before deadline.
- If it contains derogatory statements or verbal abuse - constructive criticism is not considered derogatory, is allowed, and will not be removed.
- If a review, for any other reason, is deemed unjustified by Studybay staff - we may choose to remove reviews if they are clearly written out of spite, for a closed refund case, or if a customer did not request any formal revisions for a revisable paper.
- If a review does not review the writer's job but is aimed at Studybay or otherwise unrelated to the writer's job - a review is intended to represent a customer's opinion on their experience with a specific writer on Studybay. If it represents something else entirely, it will be removed or edited.
Keep in mind that a review will not be removed if it simply represents a subjective opinion. A review is, by definition, a subjective opinion. A simple statement such as "I didn't like my writer's paper" is a proper opinion - such reviews will not be removed.
Now for the actual petition part:
Go to your order page by clicking the topic for that assignment, anywhere. Normally you can do this from My Orders > Completed
Press Petition button on the order page
Write a message explaining why you feel like this review is not justified and click Send
That's it! You've just filed a petition against this totally unfair review! It takes us up to 5 working days to review these, so don't worry if you aren't getting a response right away.
But wait, there's more! If you have troubles finding the order in My Orders list, you may click See all reviews right in your Profile to see the list of all reviews! This list comes with an option to petition too!
Now you know all the ways to counter all these pesky negative reviews on Studybay. You can achieve great results by using this option, but remember, you may achieve the best results by writing great papers, so you don't have to use this option at all!